Customer Services


Paintings that are in-stock are shipped within 6 – 10 business days. All other paintings take 3 – 4 weeks to paint.
From the gallery in Skopje, the paintings are shipped to our sales point in Düsseldorf, Germany. All paintings are
shipped in a plastic tube, protected with a foil, and upon arrival in Düsseldorf, they are stretched in a frame and
delivered to all EU countries. All shipping costs within the EU are included in the price. If you don’t want your
painting to be stretched in a frame, and instead just delivered in a tube directly to your home, please let us know.
If the shipping address is in a non-EU country, please contact us as some additional costs may be incurred.

Returning policy:

If, for any reason, you are not satisfied with your painting, you are welome to return it within 10 days of receiving it.
You will receive a full refund for the painting, minus the cost of shipping and handling. When ordering a custom
painting, an approval from your side is required prior to the shipment of the painting to your address.

For custom painting: Even after approval of the emailed photo of your custom painting, you can still return it to us for
revisions. These revisions should not contradict the original instructions that were provided. All paintings that are
returned must be in unused and new condition, and all the materials that were included in the original shipment must
be returned as well.

Free Art Sample:

The free art sample gives you the opportunity to get to know the art of Mecalov Gjorgji before purchasing a painting,
painted wood log, or a painted bottle. The sample is a small painting (dimensions are roughly 6cm X 10cm). The art
sample will be delivered directly to your home.

Terms and Conditions:

1. All orders placed are subject to current availability and purchases will only be processed when gallery staff have checked that
   work is available and subject to clearance of cheques and authorisation of credit card details.

2. In the event of loss or damage to works in transit to the customer, and upon satisfactory vouching of that fact, the contract of sale
   shall terminate and shall refund the price paid and carriage paid by the customer forthwith.

3. Copyright in all images on the website vests in the artist and gallery as the case may be and in no case may any party
   reproduce such images.

4. You can also purchase gift vouchers on this website. For more details, please contact us at:

5. Customers warrant that they have authority to make purchases in their own name and are 18 years of age or over.